Frequently Asked Questions

Everything you need to know about shopping with Home Free.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

Which payment methods do you accept?

Home Free accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we only ship to addresses within the domestic United States. We are looking to expand to international markets in the near future.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to make changes.